Changing the delivery address of a DHL shipment is possible through DHL’s official tools, depending on the service type, shipment stage, and destination country. Most address adjustments are handled through DHL On-Demand Delivery (ODD), customer service support, or the shipper’s authorization.

Address changes are time-sensitive because DHL may restrict modifications once the parcel is out for delivery or undergoing customs clearance. The following guide explains all available methods and the conditions involved.

When a DHL Delivery Address Can Be Changed

A delivery address can usually be modified if the shipment is still within DHL’s processing network and has not reached the final delivery vehicle.

Address changes are typically allowed when:

• The parcel is still in transit
• The shipment is at a DHL hub or service center
• The sender authorizes the modification (in some cases)
• Customs clearance has not yet begun (for international parcels)

Address changes are usually not allowed when:

• The parcel is out for delivery
• Delivery has already failed multiple times
• Customs processing has started (depending on country regulations)
• The shipment requires strict security verification

How to Change the DHL Delivery Address via On-Demand Delivery (ODD)

DHL Express supports address modification through On-Demand Delivery, a tool that allows recipients to manage various delivery options.

How to use ODD to change the address:

1. Visit the ODD portal (link in the tracking page).
2. Enter the shipment’s tracking number.
3. Select “Change Delivery Address” if available.
4. Provide the new address details.
5. Confirm the request.

ODD may offer the following options:

• Redirect to another home or business address
• Deliver to a neighbour
• Redirect to a DHL ServicePoint
• Redirect to a new location within the same delivery region

ODD availability depends on DHL Express policies in the destination country.

How to Change the Address by Contacting DHL Customer Service

If ODD does not provide the address-change option, DHL customer service can assist.

Information required for support:

• Tracking number
• Recipient name
• New delivery address
• Valid identification (in some regions)

Customer service approval may depend on shipper authorization. DHL may need confirmation from the original sender before updating address details.

When Only the Sender Can Change the Address

In some cases, DHL restricts address changes to the shipper.

When sender authorization is required:

• High-value shipments
• Restricted or sensitive cargo
• Business-to-business deliveries
• Shipments with contractual delivery rules

The sender can contact DHL directly or use their DHL business portal to adjust the address.

Address Change Rules for DHL Express vs. DHL eCommerce

DHL Express

• Offers ODD with flexible redirection options
• Allows controlled address changes during transit
• Typically faster to update in the system

DHL eCommerce

• Street address changes are more limited
• Redirection often restricted to pickup points
• Updates may require contacting the merchant or platform

Many eCommerce shipments must be modified through the seller, as DHL eCommerce policies vary by country.

What Happens After an Address Change Request

Once the new address is approved, DHL updates the shipment route. A status notification usually appears in the tracking system, such as:

• Delivery Address Updated
• Forwarded to New Address
• Delivery Change Requested

If the parcel is already on the vehicle for delivery, the change may be processed for the next business day.

Important Considerations Before Requesting an Address Change

• Some regions restrict address changes across postal codes.
• Redirection may extend delivery time.
• Additional fees may apply for significant route adjustments.
• Customs documents may require updates for international shipments.
• Incorrect address information may lead to return-to-sender (RTS).

Ensuring accurate and complete address details helps avoid delays and repeated delivery attempts.

Conclusion

Changing the delivery address of a DHL shipment is possible through DHL’s On-Demand Delivery system, customer service, or shipper authorization. Eligibility depends on shipment status, service type, and local regulations. Understanding these rules allows recipients and senders to redirect parcels efficiently, minimize delays, and ensure successful final delivery.