DHL Malaysia provides a detailed tracking system that updates each stage of a shipment’s journey, from pickup to final delivery. Every status update reflects the parcel’s current location, processing stage, or required action, helping recipients understand exactly what is happening during transit.

DHL operates both domestic and international logistics networks, including air hubs, regional sort facilities, and customs clearance centers. The following guide explains the most common DHL Malaysia tracking statuses and what each one means.

Key DHL Malaysia Shipment Tracking Statuses

Shipment Information Received

Shipping details have been created, but the parcel has not yet been handed over to DHL.

Picked Up

The parcel has been collected by a DHL courier or dropped off at a DHL point.

Processed at Facility

The shipment is being sorted at a DHL facility within Malaysia, such as Kuala Lumpur, Penang, or Johor processing centers.

Departed Facility

The parcel has left a DHL facility and is moving to the next processing hub or airport.

Arrived at Sort Facility

The shipment has reached a domestic or international sorting hub, such as Singapore, Hong Kong, or Leipzig, depending on route.

International DHL Malaysia Tracking Statuses

Customs Clearance in Progress

Customs officers are reviewing shipment details, documents, and product information. Additional paperwork may be required.

Clearance Completed

Customs procedures are finished, and the parcel is cleared for further transport.

Transferred Through Transit Hub

The shipment is passing through intermediary countries or logistics hubs before reaching Malaysia or its destination.

Delivery-Stage Tracking Statuses

With Delivery Courier

The parcel is out for delivery and expected to arrive the same day.

Delivery Attempted

The courier attempted delivery but could not complete it due to recipient unavailability, restricted access, or incorrect address details.

Delivered

The delivery has been completed successfully. Digital signatures or proof-of-delivery details may be available.

Delay or Exception Statuses

Shipment on Hold

The parcel is temporarily stopped due to network delays, weather issues, customs checks, or incomplete shipping documents.

Address Information Required

DHL requires updated or clarified address details in order to continue delivery.

Returned to Shipper (RTS)

The parcel is being returned to the sender after repeated failed delivery attempts or unresolved customs/address issues.

How to Track a DHL Malaysia Shipment

Tracking Methods

• DHL Express Tracking Page — for Express and international shipments
• DHL eCommerce Tracking Page — for standard cross-border eCommerce parcels
• DHL Mobile App — provides live notifications and scan updates
• SMS / Email Alerts — depending on shipment settings

On-Demand Delivery (ODD)

DHL’s ODD platform allows recipients to:

• Redirect parcels to a ServicePoint
• Reschedule delivery
• Request delivery to a neighbour
• Authorize drop-off (where permitted)

Tips for Understanding DHL Malaysia Tracking

• Check whether the parcel is shipped via DHL Express or DHL eCommerce, as both use different systems.
• Review customs-related statuses carefully for international shipments.
• Monitor for Delivery Attempted updates to avoid return or holding delays.
• Expect limited scan activity during long-haul flights or ground transfers.
• Ensure phone numbers and address details are accurate for smooth delivery.

Conclusion

DHL Malaysia’s tracking system provides visibility for every step of the shipping journey. Each status update—whether related to processing, customs, transit, or delivery—offers clear insight into where the parcel is and what stage it has reached. Understanding these tracking terms helps recipients anticipate delivery timelines, respond to issues promptly, and maintain a smooth shipping experience across domestic and international routes.