Changing a DHL delivery address requires providing updated contact details, confirming shipment ownership, and submitting a modification request through DHL’s system. Accurate information helps prevent delays and rerouting issues.

Clear steps ensure the shipment is redirected correctly and continues moving smoothly through DHL’s network.

What information is needed before requesting an address change?

DHL must verify shipment details, contact information, and the new delivery address.

An address-change request requires the tracking number, original address, new address, and valid contact details.

Why complete information is essential

Before making changes, DHL checks the tracking number, sender and receiver details, and current shipment status. If the parcel is already out for delivery or going through customs, rerouting may take extra time or may not be possible.
Complete information ensures DHL can confirm shipment ownership and reduce the risk of misdelivery.

Accurate addresses—including building name, unit number, postal code, and phone number—prevent rerouting errors and support smooth handling at the next DHL facility.

How to request a DHL delivery address change?

Requests can be submitted through DHL’s tracking page, customer service, or the On Demand Delivery (ODD) portal.

Address changes are made by selecting “Change Delivery Address” in ODD or contacting DHL support.

How the request process works

DHL’s On Demand Delivery platform allows recipients to modify delivery preferences, including address updates. After entering the tracking number, available modification options appear based on shipment status.

If ODD does not show the address-change option, contacting DHL customer support is required. Support may request identity verification or additional documents to confirm ownership. Once approved, DHL updates routing instructions and forwards the parcel to the new destination.

Timely requests increase the chance of successful rerouting before the parcel reaches the final delivery depot.

What limitations apply to DHL address changes?

Not all shipments can be redirected, especially once they reach the final delivery stage.

DHL can change addresses before final delivery, but some shipments face restrictions due to customs, security, or delivery status.

When address changes are limited

Address modification may not be possible if:

• The parcel is out for delivery
• Customs clearance is in progress
• The shipment contains restricted or high-value items
• The sender enabled restrictions on address changes
• The new address is in a different country or region

Some regions also require DHL to return the shipment to the sender before modifying the address. Understanding these limits helps set correct expectations and avoid delays.

What happens after DHL approves the address change?

After approval, DHL updates routing information and redirects the shipment to the new location.

The parcel receives new sorting instructions, and tracking updates reflect the reroute.

How rerouting affects the shipment

Once DHL updates the delivery address, the shipment may return to the nearest facility for re-sorting. This can add 1–3 days to the overall transit time. Tracking will show statuses such as “Address Updated,” “Forwarded for Delivery,” or “Delivery Change Request Received.”

If the parcel has already passed the intended delivery zone, DHL may transfer it to a regional hub for redirection. Clear information and early submission help minimize delays during the rerouting stage.

How to avoid delays when changing a DHL delivery address?

Early communication helps reduce rerouting time and prevents failed delivery attempts.

Submitting accurate details and using DHL’s official tools ensures smoother address updates.

Best practices for faster updates

• Request the change before the parcel reaches the final delivery facility
• Provide full address details, including unit number and postal code
• Ensure the phone number is correct for courier confirmation
• Monitor tracking for update prompts or additional requirements
• Use DHL On Demand Delivery to make changes directly

Accurate, timely updates reduce the risk of failed delivery, shipment holds, or returns to sender.

Conclusion

Changing the delivery address of a DHL shipment requires complete information, correct documentation, and timely submission through DHL’s official tools. When details match and requests are made early, DHL can redirect the parcel efficiently with minimal delay. Clear communication and accurate data help maintain smooth routing, avoid delivery interruptions, and ensure the shipment reaches the correct final destination.