If a DHL delivery is missed, the courier may attempt redelivery, redirect the parcel to a DHL ServicePoint, or hold it at a local facility. DHL’s On-Demand Delivery (ODD) system also allows recipients to reschedule, redirect, or authorize alternative delivery options.

Missed deliveries happen frequently, especially during peak seasons or when couriers reach an address outside standard hours. The process is predictable, and DHL provides multiple ways to recover or redirect a shipment quickly.

What happens after a missed DHL delivery?

When a delivery attempt fails, DHL updates the tracking status (usually “Recipient Not Available” or “Delivery Attempted”) and decides the next step based on parcel type, service level, and local policy.

Possible next steps

Tracking should be checked shortly after a failed attempt, because DHL may redirect certain parcels automatically, especially in urban areas.

How to reschedule or redirect a DHL delivery

DHL’s On-Demand Delivery (ODD) platform allows recipients to modify delivery instructions once a failed attempt is recorded.

Options available through ODD

ODD is typically the fastest way to resolve a missed delivery and prevent return-to-sender events.

Why tracking may show “Delivery Attempted” even when no courier was seen

In busy regions, routes may use batch scanning or automated status updates. Gate access issues, incorrect buzzer codes, or building restrictions can also generate attempted-delivery scans.

Recommended checks

• Confirm the address details on the shipment
• Look for a missed-delivery card or door tag
• Review ODD notifications for redirection
• Verify entry access requirements (gates, codes, intercoms)

Incorrect or incomplete address details are a common cause of failed attempts.

How long DHL will hold a package

Holding time varies by facility and service type but typically ranges from 5–7 days for DHL Express depots and 3–10 days at ServicePoints.

Typical hold periods

If no action is taken during the hold period, the shipment may be returned to the sender.

Can a DHL parcel be picked up instead of waiting for redelivery?

Yes. DHL allows pickup from depots or ServicePoints once the parcel is marked “Ready for Pickup.” A valid ID and tracking number are required.

Pickup requirements

• Government-issued ID
• Tracking number or attempted-delivery notice
• Authorization letter if someone else is collecting

Checking facility hours is important, as many DHL locations have limited weekend availability.

What if a DHL package is returned to sender?

A return-to-sender (RTS) occurs if the parcel cannot be delivered, the address is invalid, or the hold time expires. Customs issues may also trigger a return for international shipments.

Common reasons for RTS

• Multiple failed delivery attempts
• Unreachable or incorrect address
• Import documentation errors
• Recipient unavailable during hold period

Return shipments can incur extra transportation costs, so timely tracking updates and ODD adjustments help prevent avoidable returns.

Conclusion

Missing a DHL delivery does not mean losing the shipment. DHL provides structured options for redelivery, pickup, and redirection through its ODD system. By checking tracking updates promptly and acting within the holding period, parcels can be recovered quickly and efficiently. A clear understanding of DHL’s process ensures smoother last-mile delivery and prevents unnecessary returns or delays.