Quality Assurance with Our Pro Plan By opting for our Pro Plan and utilizing our recommended suppliers, we offer a comprehensive quality guarantee for your products.
Our Quality
Should any defects be identified during our warehouse inspection process, we'll facilitate free replacements on your behalf.
Guaranteed
Furthermore, if you discover product defects within 15 days of receipt and provide supporting evidence, we commit to either sending replacements or offering appropriate compensation.
Complimentary General Inspection Service
Regardless of whether you’re subscribed to our Pro or Basic plan, all goods received at our warehouse undergo a free general inspection. This inspection adheres to Level II, AQL 2.5 standards, consistent with industry practices.
In cases where defects are identified:
- For products from our recommended suppliers, we resolve quality issues at no additional cost.
- For products from your own suppliers, we’ll mediate until the problems are resolved, but you’ll be responsible for associated expenses such as logistics and travel fees.
For customized inspection requirements or stricter defect rate standards, please consult our representatives to discuss potential additional charges.
